When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 30 days from receiving your order and we’ll be happy to assist you to review the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. kanegos.com reserves the right to deny any return request.
* Cosmetics, Lingerie and underwear/shapewear are a final sale for hygienic reasons.
What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account)
What happens if I enter my address is incorrect?
If you find an error before receiving the shipping notification email, please email us within 24 hours of placing your order and we will try to change it for you! If you don't find an error before we ship the package, we can't change it. If you want to forward the message to the new address, do not send the order to the old address. International parcels cannot be guaranteed to be forwarded. If the package is returned to us, we can resend it to your correct address, but the cost is extra for you.
CAN I EDIT AN ORDER I JUST PLACED?
We can usually adjust an order up to 24 hours after it has been placed. You may send an email as soon as you realize a change needs to be made to email@example.com. someone will get back to you within 24 hours (excluding weekends) and let you know if the change can be made. There is no guarantee that we will be able to make the change, but we can always facilitate an exchange once you get your order.
CAN I CANCEL MY ORDER?
Since we have delivery time within 24 hours, please contact our team (firstname.lastname@example.org) immediately when you need to cancel this order.
You have 24 hours to cancel your order, it is too late. We will cancel and refund you with no problems during the first 24 hours. After that, all orders will be processed and shipped.
WHY THERE IS NO TRACKING INFORMATION OF MY PACKAGE ON THE WEBSITE?
Normally, it will take around 3 days for tracking information updates when it is dispatched. If you have not seen the tracking information updates on the internet 3 days since dispatched, then it might because of the post office processing delay, we have to wait for another 2 days. As long as some products are too hot to keep inventory, there would probably be a momentarily out of stock for items you are working on. No worries, they will be back to stock in 2-3 days, and the tracking information will be updated soon.
WHY THE TRACKING INFORMATION OF MY PACKAGE STAY IN A LOCATION FOR A LONG TIME WITHOUT HAVING A CHANGE?
For international shipping, the custom is a very strict role. They are always inspecting parcels in bulk instead of one by one. When they find one hazardous article in a bulk large carton and happened one of our parcels (despite we are normally products) are also in this cartoon, then they will stop approving the large carton and take them aside. Next step, they will put them a more advanced inspection, they will open the carton and inspect them one by one. For this period, it will take a very long time, that is why the tracking information stays still without moving.
WHAT SHIPPING SERVICE DO YOU USE?
We use a variety of transportation methods, including DHL, EMS, etc.